Thank you Amazon!

There are 2 annoying things about the kindle:

1. When you are on a plane it counts as an electronic device.  Therefore you have to have it turned off through some of the most boring parts of your travel time
2. It's an electronic device.  Usually when electronics break I go to a book.  When my kindle breaks, I'm royally screwed.  Like now, 10% from the end of this book that I'm dying to know how it ends.

So I write to amazon, prepared to deal wtih a large argument.  To my surprise, they quickly take my info and tell me I'll be getting a new one in 2 days.  Now that's what I call customer service.  I guess my kindle is over warranty so I asked them why they were so willing to send me a free one.  The guys said, "we are looking at your account activity and we feel that this is the right thing to do."  And I said, "so what you mean is I spend a lot of money on my kindle and you don't want to lose my business."  and he said, "yes, basically."

That made me smile.  But new kindle on the way, exciting!!